Frequently Asked Questions
How long does it take for my item to arrive?
Each piece is made to order, items can take from 2 to 6 weeks to produce. [If you need something fast, see our Ready to Ship selection]. We have noted lead times on each item page. Once an item ships, it takes 3-8 days to arrive.
We are happy to do rush orders or expedited shipping for a small fee.
Do you ship internationally?
Yes! All shipments are made via DHL. Rates are calculated at check out. Orders over $250 ship for Free.
Although DHL is more costly, we feel that your precious bridal pieces should be sent in the most reliable and urgent manner.
How much is shipping?
Domestic shipping is FREE via a USPS service, we also offer a faster and more easily trackable UPS ground option for $7.
International shipping is sent via DHL, price calculated by size of box and weight (approx $25-$35); orders over $200 ship FREE!
How do I care for my HC piece(s)?
Due to the delicate nature of our pieces we encourage brides to take extra
care in the handling & storing of their Hushed Commotion accessories post
wedding day so that they can be worn at other occasions or passed down.
Upon receiving your piece(s):
- Veils + sashes may arrive with slight creases; please do not apply
direct heat onto pieces. Use an iron or steamer to lightly steam piece(s).
- For birdcage veils, applying non-direct steam will help the veil regain
its shape after shipping.
We suggest the follow care to keep your Hushed Commotion Accessories
in the best condition possible:
- Please carefully shield your accessories from hair spray, chemicals and
make up. Hair spray leaves a sticky film that attracts and holds onto
dirt and is difficult and sometimes impossible to clean off. Chemicals
and cleaning supplies can damage the finish on your HC piece
permanently. If you need to clean your accessory piece, clean/dust
items off with a soft dry cloth.
- Remove belts from Wedding Dress before sending to the dry cleaner.
The removal of sashes before dry cleaning is crucial because sashes are
not meant to be dry cleaned & if they are, the belt may be permanently
damaged & beads will be lost.
- Store pieces in original packaging or in storage packaging that is cotton
& breathable. Keep pieces in cool, dark places without humidity and
away from the sun. Storing in exposure to sunlight, heat, & humidity
will limit the life span of your item.
Sterling Silver Care:
If you begin to notice a yellowish hue on sterling silver items, you can
remove this tarnish using a jewelry polishing cloth. Please don’t put water
onto the cloth. It only works dry. Do Not use the polishing cloth on
pieces that aren't sterling.
About Hushed Commotion
Where can I see your designs in person?
We work with over 70 retailers across the North America, Europe, Australia, and Japan. Take a look at our retailer map to find one near you.
Can I customize the designs?
Many items can be customized. If you just want to change a sash color, we can easily do that at no extra charge. If it is something more involved like adding a flower or changing the fabrication, we can discuss how the cost would change based on the changes.
Thea can also work with you on a totally customized item, all custom orders start at $125 and then are priced out depending on the nature of the design, just email us!
Can I return my item?
We do allow returns within 5 days of receiving the piece (for non-custom items), but we charge a re-stocking fee of $20.
We make everything by hand and often pieces are made to order. As a small company we need to be able to plan our materials, labor and design comprehensively - we also take great care in each hand crafted piece. We are happy to answers as many questions you need before you order.
For product inquiries please email firstname.lastname@example.org
Can I pay for my purchase in installments?
Yes! We work with Affirm to offer 0% interest/low interest payment plans on all of our purchases. Simply select Affirm as your payment option under checkout